ReplyAce helps D2C brands run their customer experience on WhatsApp: confirming COD orders, recovering abandoned carts, sending shipping updates, saving failed deliveries and handling returns, with an AI agent that replies in seconds.
Why we built it
Indian ecommerce loses a large share of its margin after the order is placed: to fake or unconfirmed COD orders, wrong addresses, failed deliveries and returns. Most of it can be fixed with a timely message on the app customers already use. We built ReplyAce to make that automatic, so a brand doesn’t need a big team or a stack of separate tools to do it.
From the team behind ParcelAce
ReplyAce is built by ParcelAce Tech Solutions Private Limited, the company behind ParcelAce. Years of work on shipping and reverse logistics showed us where orders go wrong, and that experience shapes every ReplyAce automation, from COD confirmation to NDR and returns.
Early traction
More than 50 brands started using ReplyAce during our one-month beta.
What we stand for
- Product first. Features that solve real RTO, support and retention problems, not checklists.
- Easy to use. Install, connect your WhatsApp number and switch automations on, with no code.
- Fair pricing. Meta bills WhatsApp messages to you directly, and we add 0% markup.
Founders
More than 10 years in reverse logistics and ecommerce.