Order tracking
Order status without a support ticket.
BeforeVisitors email to ask where the order is.
With ReplyAceLive tracking right inside the chat widget.
Live statusPhone-number match24×7
Website live chat
A chat widget that tracks, tickets and handles returns.
Visitors chat with Aria or your team, track orders, raise tickets and start exchanges or refunds on your returns portal, without leaving your site.
7-day free trialNo card neededOn every plan
WORKS WITH
Website live chat
Tap to watch
5 sec
Average AI reply · 24×7
Resolve in the widget
A widget that only says hi isn’t support.
ReplyAce’s widget resolves the request in the chat itself.
BASIC WIDGETA contact form in a bubbleReplies come by email later
VisitorAsks a questionWidgetLeave your emailWaits for a reply
REPLYACEAnswers and actionsResolved without leaving
InstantAria repliesSelf-serveTrack orderSelf-serveRaise a ticketPortalExchange or refund
Live chat is on every plan. The returns portal uses Returns & exchanges, on the Scale plan.
One widget, four jobs
Chat, track, ticket, return. One widget.
Everything a visitor needs after they buy, inside the chat on your site.
AI chatAria answers in seconds.
Order trackingLive courier status.
TicketsCreated and tagged.
Returns portalExchange or refund.
Tickets
Problems become tickets automatically.
BeforeComplaints get lost in chat history.
→With ReplyAceA tagged ticket lands in your inbox.
Auto ticketsAuto tagsShared inbox
Returns portal
Exchanges and refunds from the widget.
BeforeReturns need an email and a wait.
→With ReplyAceStart an exchange or refund on the portal.
Returns portalScale planExchange first
Integrations
One widget, connected everywhere.
STORESCHANNELS
WhatsApp
Instagram
Facebook
Email
Website chat
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Add the widget
Paste it on your site and switch on options.
FAQ
Live chat, answered.
01Which plans include live chat?
Live chat is on every plan.
02Can visitors track orders in the widget?
Yes, with live courier status.
03Can they start a return?
Yes, through the returns portal on the Scale plan.
04Does the AI answer in the widget?
Yes. Aria answers in the widget, 24×7.
Ready to add chat?
Answer, track and return in one chat.
7-day free trial. No card needed.
7-day free trial
Install
Install