Customer choices
Three choices, one tap.
BeforeCustomers miss the courier call and the parcel returns.
With ReplyAceRe-attempt, new address or new number on WhatsApp.
Re-attemptNew addressNew number
NDR management
Failed deliveries, saved before they return.
When a delivery fails, customers choose a re-attempt, new address or new number on WhatsApp, and your courier is updated automatically.
7-day free trialNo card neededCourier auto-updated
COURIER INTEGRATIONS
NDR and reviews in 38 seconds
Tap for sound
₹80–100
Cost of a typical RTO in India
Automated NDR
An ignored NDR is an RTO you pay for.
ReplyAce reaches the customer on WhatsApp, calls if needed, and sends the answer to the courier.
MANUAL NDRSheets and phone callsHours after the attempt
AttemptDelivery failedLaterTeam callsReturned to origin
REPLYACEAutomated, end to endAnswer goes to the courier
InstantWhatsApp sentNo replyAI call · betaAnswerCourier updatedNextRe-attempt
AI calls are in beta. Courier updates work with Delhivery, Blue Dart, DTDC, India Post, Shiprocket and more.
Courier sync
The customer answers. The courier gets it.
Re-attempt requests, new addresses and phone numbers go back to your courier partner automatically.
One-tap re-attemptCustomers choose the fix.
New address or numberCollected in chat.
AI call fallbackWhen WhatsApp gets no reply.
Courier auto-updatedNo panel work.
AI call · beta
No reply? The AI agent calls.
BeforeUnanswered NDRs head straight back.
→With ReplyAceAn AI call collects the answer for the courier.
AI call · betaCourier updatedTagged
After delivery
Delivered? Ask for the review.
BeforeHappy customers never leave reviews.
→With ReplyAceA review request lands right after delivery.
Review requestsAfter deliveryWhatsApp
Integrations
Connected to your couriers.
COURIERSSTORES
+ more
NDR calculator
Parcels saved. Revenue kept.
Estimate what resolving failed deliveries on WhatsApp could save every month.
Illustrative estimates from your inputs. A typical RTO in India costs ₹80–100.
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Switch on NDR flows
Connect your courier and pick the options.
FAQ
NDR management, answered.
01Which couriers update automatically?
Delhivery, Blue Dart, DTDC, India Post, Shiprocket and more.
02What can customers change?
They can ask for a re-attempt, or share a new address or phone number.
03What if they don’t reply?
An AI call (beta) collects the answer and sends it to the courier.
04Do I still update the courier panel?
No. Answers are sent to the courier automatically.
More automations
Stop RTO at every step.
Ready to save parcels?
Save the parcel. Skip the RTO.
7-day free trial. No card needed.
7-day free trial
Install
Install