Auto tickets
Tickets created before you open the chat.
BeforeYour team copies chats into a helpdesk.
With ReplyAceTickets and tags created automatically.
Auto ticketsAuto tagsCustom fields
Shared team inbox
One inbox for every channel. Tickets made for you.
WhatsApp, Instagram, Facebook, email and website chat in one place, with tickets created and tags updated automatically, and AI replying first.
7-day free trialNo card needed5 channels
CHANNELS
WhatsAppInstagramFacebookEmailWebsite chat
Team inbox in 44 seconds
Tap for sound
5 sec
Average AI reply · 24×7
One shared inbox
Shared logins don’t scale. A shared inbox does.
ReplyAce turns conversations into tickets, tags them and routes them, so nothing gets lost between apps.
FIVE APPSOne login per channelShared phones and tabs
WhatsAppPhone appInstagramSeparate loginMessages missed
REPLYACEEvery channel, one queueTickets and tags on autopilot
AllOne inboxAutoTicket createdAutoTags updatedTeamAssigned and solved
Instagram and Messenger inboxes start on Shopify Basic; email on Growth. Channels vary by plan.
Team inbox
Every channel. One inbox. One team.
AI replies first, and your team takes over with the full conversation and live Shopify data.
5 channels, 1 inboxWhatsApp, IG, FB, email, web.
AI replies firstHumans step in when needed.
Live Shopify contextOrders, spend, past chats.
Auto tickets & tagsAssign, fields, notes.
AI handover
AI first. Your team when it matters.
BeforeAgents answer the same questions all day.
→With ReplyAceAI replies first and hands over with context.
AI → inbox escalationBasic plan and upFull history
Shopify context
Orders and spend beside every chat.
BeforeSwitching tabs to find the order.
→With ReplyAceA live Shopify panel next to the chat.
OrdersLifetime spendPast chats
Integrations
Every channel, one place.
CHANNELSSTORES
WhatsApp
Instagram
Facebook
Email
Website chat
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Invite your team
Add seats, set tags and assignment.
FAQ
Shared inbox, answered.
01Which channels are included?
WhatsApp and live chat on every plan. Instagram and Messenger from Basic, email from Growth.
02Are tickets created automatically?
Yes, with tags updated as conversations come in.
03How many team seats do I get?
Shopify plans include 1, 2, 5 or 15 seats. Extra seats are ₹699 per seat per month.
04Can my team take over from the AI?
Yes, with the full conversation and Shopify data attached.
Ready to share the load?
Every conversation, one team.
7-day free trial. No card needed.
7-day free trial
Install
Install