Triggers
Decide who counts as quiet.
BeforeRepeat buyers drift away unnoticed.
With ReplyAceYour own trigger finds them automatically.
Your triggerShopify dataRuns daily
Customer win-back · Growth plan and up
Quiet customers, back in your store.
Pick the trigger, the offer and the message. ReplyAce finds customers who stopped buying and brings them back on WhatsApp, every day.
7-day free trialNo card neededGrowth & Scale
WORKS WITH
Win-back automation
Tap to watch
Daily
Runs automatically
Always-on win-back
One-off campaigns forget people. Win-back doesn’t.
Instead of an occasional blast, a rule runs daily and reaches each customer at the right moment.
MANUALOccasional campaignsExport, upload, send
MonthlyExport a listUploadOne blastThen nothing
REPLYACEA rule that runs dailyYour trigger, offer and channel
DailyRule checksTriggerYour timingOfferYour codeTagWin-back tag
Win-back automation is on the Growth and Scale Shopify plans.
Win-back rules
Your trigger. Your offer. Every day.
Choose who counts as quiet, what they get and which channel reaches them. The rule runs automatically.
Fully customisableTrigger, offer, channel.
Runs dailyNo manual sends.
Your offerAny code you choose.
Win-back tagSee who came back.
Offers
Give them a reason to come back.
BeforeGeneric blasts get ignored.
→With ReplyAceA personal message with your chosen offer.
Your offerYour templateYour channel
Results
Know who came back.
BeforeNo idea if win-back works.
→With ReplyAceA win-back tag on customers who return.
Win-back tagRevenue attributionShopify orders
Integrations
Works with your store.
STORESCHANNELS
WhatsApp
Instagram
Facebook
Email
Website chat
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Create a win-back rule
Set the trigger, offer and channel.
FAQ
Win-back, answered.
01Which plans include win-back?
The Growth and Scale Shopify plans.
02Can I set my own trigger?
Yes. The trigger, offer and channel are all yours to set.
03Does it run automatically?
Yes. The rule runs daily without manual sends.
04How do I see who came back?
Customers reached by win-back get a win-back tag you can filter on.
More automations
More ways to grow repeat sales.
Ready to win them back?
Bring them back before they forget you.
7-day free trial. No card needed.
7-day free trial
Install
Install