Instant cancellation
Cancelled orders never reach the courier.
BeforeCancelled COD orders still get packed and shipped.
With ReplyAceCancel on Shopify or WooCommerce the moment they say no.
Shopify & WooCommerceOptionalInstant
COD order confirmation · AI call beta
Confirm every COD order. Even when WhatsApp doesn’t.
Customers confirm on WhatsApp in one tap. Not delivered or no reply? An AI call confirms instead, tags the order and can cancel it instantly.
7-day free trialNo card neededOn every plan
WORKS WITH
COD confirmation in 45 seconds
Tap for sound
₹80–100
Cost of a typical RTO in India
WhatsApp + AI call
WhatsApp-only checks miss customers. AI calls catch them.
If the message isn’t delivered or answered, ReplyAce follows up with an AI call and acts on the answer.
WHATSAPP ONLYOne message, then silenceNo reply means no answer
Step 1WhatsApp sentNo replyOrder unverifiedShips unconfirmed
REPLYACEWhatsApp, then AI callEvery order gets an answer
Step 1WhatsApp confirmNot delivered / no replyAI call · betaAnswerTag updatedIf cancelledCancelled on store
AI calls are in beta. Instant cancellation is optional and works on Shopify and WooCommerce orders.
Fallback AI call · beta
No reply on WhatsApp? The AI agent calls.
The call asks the customer to confirm or cancel, then updates the order tag for you.
WhatsApp firstOne-tap confirm or cancel.
AI call fallbackNot delivered or unanswered.
Auto tagsEvery outcome on the order.
Instant cancelOn Shopify or WooCommerce.
Order tags
Every answer, tagged on the order.
BeforeYour team reads chats to see who confirmed.
→With ReplyAceConfirmed, cancelled or no answer, tagged automatically.
Auto tagsFilter in ShopifyReady to ship
COD to prepaid
Turn confirmed COD into prepaid.
BeforeCash stuck with couriers for days.
→With ReplyAceRazorpay link plus a small reward to prepay.
UPI in one tapBasic plan and upFalls back to COD
Integrations
Works with your store and payments.
STORESCHECKOUT & PAYMENTS
+ others
RTO calculator
Your COD orders. Your RTO savings.
Enter your store’s numbers to estimate what confirming COD orders could save.
Illustrative estimates from your inputs. A typical RTO in India costs ₹80–100.
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Switch on COD confirmation
Choose the message, AI call fallback and cancel rule.
FAQ
COD confirmation, answered.
01What happens if the customer doesn’t reply?
If the WhatsApp isn’t delivered or answered, an AI call (beta) asks them to confirm or cancel.
02Can it cancel orders automatically?
Yes, if you turn it on. A cancel answer cancels the order on Shopify or WooCommerce instantly.
03Which plans include it?
COD confirmation is on every Shopify plan. COD to prepaid starts on Basic.
04Do you add a markup on messages?
No. You pay Meta’s rate, nothing more.
More automations
Stop RTO at every step.
Ready to cut RTO?
Ship only the orders customers really want.
7-day free trial. No card needed.
7-day free trial
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