Discount-code refunds
Refunds that come back as orders.
BeforeCash refunds leave and never return.
With ReplyAceRefund as a discount code for the next order.
Discount-code refundsExchange firstYour rules
Returns & exchanges · Scale plan
Returns that end in exchanges, not refunds.
Customers start a return on WhatsApp. Your rules approve it, book the reverse pickup, and offer an exchange or a refund as a discount code.
7-day free trialNo card neededScale plan
COURIER INTEGRATIONS
Returns and exchanges in 50 seconds
Tap for sound
Exchange first
Refund as a discount code
Automated returns
Every cash refund is revenue walking out.
ReplyAce offers exchanges and discount-code refunds first, and automates everything after the customer chooses.
MANUAL RETURNSEmail, approve, refundDays of back-and-forth
RequestEmail to supportDays laterManual approvalMoney refunded
REPLYACERules, pickup, outcomeAutomated after one tap
InstantRequest on WhatsAppRulesAuto-approvedPickupReverse pickup bookedOutcomeExchange or code
Returns and exchanges are on the Scale plan.
Auto-approval rules
Your return rules. Applied in seconds.
Set what gets approved automatically and what goes to your team, then let pickups and refunds run themselves.
Auto-approval rulesYour policy, applied.
Reverse pickupBooked on approval.
Exchange firstKeep the sale.
Refund as codeCredit for the next order.
Reverse pickup
Pickup booked the moment it’s approved.
BeforeYour team books pickups by hand.
→With ReplyAceApproved returns book a reverse pickup instantly.
Reverse pickupCourier syncedLive status
One-click approve
Edge cases? Approve in one click.
BeforeEvery return waits for a person.
→With ReplyAceOnly exceptions reach your team.
One-click approveTeam inboxTags
Integrations
Pickups with your couriers.
COURIERSSTORES
+ more
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
Getting started
Live in three steps. No developer.
Install on Shopify
01
Install the app
From the Shopify App Store or WooCommerce.
02
Connect WhatsApp
Use your existing WhatsApp Business number.
03
Set your return rules
Decide what is auto-approved and what is offered.
FAQ
Returns & exchanges, answered.
01Which plan includes returns?
Returns and exchanges are on the Scale plan.
02Can refunds be given as a discount code?
Yes. Offer a refund as a discount code for the customer’s next order.
03Is the reverse pickup automatic?
Yes. Approved returns book a reverse pickup instantly.
04Can I set my own rules?
Yes. Choose what is approved automatically and what goes to your team.
Ready to keep revenue?
Keep the customer. Keep the revenue.
7-day free trial. No card needed.
7-day free trial
Install
Install