Channel integration
Website live chat integration. Support on every page.
Add the ReplyAce chat widget to your site. Visitors chat with Aria or your team, track orders, raise tickets and start returns.
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Website live chat
ReplyAce
From Website live chatWebsite visitorsOrder lookupsChat messages
ReplyAce doesAI replies in the widgetOrder trackingTickets in the inbox
Every plan
Live chat included
Key features
A widget that actually resolves things.
AI chat
Aria answers in 5 seconds, 24×7.
Order tracking
Live courier status in the widget.
Tickets
Problems become tagged tickets.
Returns portal
Start an exchange or refund.
Scale planShared inbox
Website chats beside WhatsApp.
Team takeover
Your team steps in with context.
How it works
Add the widget. Answer every visitor.
01
Add the widget
Place it on your website.
02
Switch on Aria
AI answers first.
03
Turn on self-serve
Tracking, tickets and returns.
04
Team follows up
In the shared inbox.
Why it works
Why add ReplyAce live chat?
Answers on the spot
BeforeA contact form in a bubble.
With ReplyAceResolved inside the chat.
Fewer tracking emails
BeforeVisitors email to ask about orders.
With ReplyAceLive tracking in the widget.
One inbox
BeforeWebsite chat in a separate tool.
With ReplyAceBeside WhatsApp and Instagram.
Use it with
Automations powered by Website live chat.
0%
Markup on Meta rates
Others add 15–20% per message.
5 sec
Average AI reply
24×7 on every channel.
Meta Tech Provider
Official WhatsApp Business Platform access.
FAQ
Website live chat integration, answered.
01Which plans include live chat?
Live chat is on every plan.
02Can visitors track orders?
Yes, with live courier status.
03Can they start a return?
Yes, through the returns portal on the Scale plan.
04Does Aria answer in the widget?
Yes, 24×7.
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